Privacy Policy

1. Information we collect

Account information

• Parent or guardian name
• Email address
• Login information
• Billing information, if applicable

Child-related learning information

• Child's grade level or age range
• Language program type
• Uploaded classwork, worksheets, notes, vocabulary lists, photos, or other learning materials
• Information you provide about your child's learning needs

Usage information

• Website activity
• Pages viewed
• Device and browser information
• Approximate location based on IP address
• Log data and analytics information

Communication information

• Messages you send us
• Support requests
• Feedback and survey responses

2. How we use information

We use information to:

• Provide Sobremesa services
• Create parent-friendly learning guides
• Generate vocabulary support and activities
• Personalize the learning experience
• Communicate with you
• Process payments
• Improve the website and service
• Troubleshoot issues
• Protect against misuse
• Comply with legal obligations

3. Child-related information

Sobremesa is designed for parents and guardians. Children should not create accounts or submit information directly without parent or guardian involvement.

If you submit child-related learning materials, you confirm that you are the parent or legal guardian, or that you have permission from the parent or legal guardian. We use child-related information only to provide and improve Sobremesa's educational support services.

COPPA may require certain services to provide notice and obtain verifiable parental consent before collecting, using, or disclosing personal information from children under 13.

4. AI-assisted tools

Sobremesa may use AI-assisted tools to help process learning materials and create parent-friendly guides. We do not intentionally use your uploaded child-related materials to train public AI models. If third-party technology providers are used to support the service, we work to use providers with appropriate privacy and security practices.

5. How we share information

We do not sell your personal information.

We may share limited information with trusted service providers that help us operate Sobremesa, such as:

• Website hosting providers
• Email service providers
• Payment processors
• Analytics tools
• AI or document processing tools
• Customer support tools

These providers may only use information as needed to provide services to Sobremesa. We may also share information if required by law, to protect rights or safety, or as part of a business transfer such as a merger or acquisition.

6. Payment information

If you purchase a paid service, payment information may be processed by a third-party payment provider (Stripe). Sobremesa does not store full credit card numbers unless specifically stated.

7. Data retention

We keep information only as long as reasonably necessary to provide the service, comply with legal obligations, resolve disputes, and improve Sobremesa. You may request deletion of your account or submitted materials through our contact form.

8. Your choices

You may contact us to:

• Access information we have about you
• Correct inaccurate information
• Delete your account
• Delete uploaded materials
• Opt out of non-essential emails
• Ask privacy questions

9. Security

We use reasonable administrative, technical, and organizational safeguards to protect information. No online service can guarantee complete security, so you should avoid submitting unnecessary sensitive information. Do not upload Social Security numbers, medical records, financial information, or other highly sensitive personal information.

10. Children's privacy contact

If you believe a child submitted personal information without parent or guardian permission, contact us through our contact form. We will review the request and delete the information if appropriate.

11. Changes to this policy

We may update this Privacy Policy from time to time. If we make changes, we will update the “Last updated” date above.

12. Contact

Questions about this Privacy Policy can be sent through our contact form.